Sep. 24, 2015

Letter to Mr Ebert, Allison Hickey, Bob McDonald etc

I thought since I've been keeping you up to date on everything, that I should post my newest letter to Bob McDonald, OIG, Allison Hickey, Ted Ebert etc.

Dear Mr. Ebert,

I’m writing again in regards to my appeal status. 

This morning I received a call from Kevin (nice guy) at the St. Petersburg FL Regional Disability office.  He informs me that my case has been given to him for review.  I was a bit confused since I filed in San Diego, CA. After some clarification, Kevin said that he would be sending the claim back to San Diego.

Anyway, he takes a look at my case while on the phone with me and agrees that the medical records from the time I served are “Semi vague”, which I already knew and that has been one of my problems.  Apparently, they will need to get the detailed records from the hospitals for further evaluation.  So I assume that this means when they originally denied my claim, they denied without having all the records that were available to them? 

Based on the original denial I know that there are absolutely no records in my files regarding the time I was run over by a fuel truck except for the document that I sent to them from my own personal files.  This is one of several incidents that took place while I served that I’m filing against.

Kevin tells me to call the hospital where I was treated for that incident and any others and they would supply me with my Inservice Medical Records.  Not true.  The hospital only keeps records for 10 years and then they are retired to the National Personnel Records Center (NARA).

Upon calling the NARA I find out that if I want the detailed hospital records that have been retired from the hospital I must complete another SF180 and specify the dates and times that I'd like records for, which I requested today. (90-120 day wait time)

Next, I learn from the lady at NARA that I should also get a "Copy of the Complete Claim Folder", that it holds more information about my claim than I would have access too, which I also requested today. (90-120 wait time)

After all this waiting I now have to wait for St. Petersburg to send my claim back to San Diego and see what they do.  I’d like to mention that Kevin in St. Petersburg said he couldn’t understand why San Diego gave me such a bad rating last time.  He said that my incidents while in service were barely survivable. 

I don’t understand how they can deny a claim when they never had my complete medical records, especially when they were available for them to retrieve. You’d think they’d need the facts first, right?

At this point I’m still looking for any help I can get to move along my claim in a timelier manner since it’s been ongoing since July 2013.

So in closing, I’m further behind than when I first emailed you.  Would you please investigate my case further to see if there is anything you can do to help. 

I am human just like you.